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Items purchased from Lartera can be returned within 14 days of receipt of shipment in most cases.
During this period, you can try the product and review it as you would if you were buying something from a physical store. The product must be in the same condition that you received it and must not be damaged in any way.
You are authorized to remove the product from its packaging, unless it is sealed.
If you decide to return the items, you will need to let us know by completing the returns form on our website, or by using the model withdrawal form below.
You can also let us know that you wish to return your order by emailing us at firstname.lastname@example.org.
Please note that you must send the items back to us within 14 days of your return notification.
After receiving your return package, we will inspect the returned items and begin processing your refund. Money will be refunded to the original payment method (used during purchase), unless you prefer otherwise.
The refund will be made within 7 days. You will have to cover the return costs yourself. The costs will be estimated at a maximum of 7 euros.