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Refund Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid for and you need to modify or cancel it, you must contact us within 6 hours.

Once the packing and shipping process has begun, it cannot be cancelled.

Refunds

Your satisfaction is our first priority. Therefore, you can request a refund or reshipment of the products ordered if:

  • You do not receive them within the guaranteed time (45 days, excluding 2-5 day processing)

you receive the wrong item

  • you do not want the product you received (but you must return the item at your expense and the item must be unused).

We do not issue refunds if:

  • Your order does not arrive due to factors beyond our control (for example, if you provided the wrong delivery address)
  • your order does not arrive due to exceptional circumstances beyond our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit a refund request within 15 days of the expiration of the guaranteed delivery time (45 days). You can do this by sending a message on the page: Contact us.

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